Terms of service

Terms of Service

1. Overview

This website is operated by Rack Room. By accessing or purchasing from our store, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

2. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.
  • Prices, product availability, and descriptions are subject to change without notice.
  • You agree not to reproduce, duplicate, or exploit any part of the service without express written permission.

3. Accuracy of Information

  • We strive for accurate product descriptions, but we do not guarantee that all information is error-free.
  • We are not responsible for any inaccuracies or omissions on the website.

4. Pricing & Payments

  • All prices are listed in GBP (£) unless stated otherwise.
  • We accept payments via Visa, Mastercard, PayPal
  • If a price is incorrect due to a system error, we reserve the right to cancel or adjust orders accordingly.

5. Shipping & Delivery

  • Orders are processed within 24 hours excluding weekends and holidays.
  • Shipping times may vary based on location and courier delays.
  • We are not responsible for lost or stolen packages once they are marked as delivered.

6. Returns & Refunds

  • Our Return & Refund Policy applies to all purchases.
  • Items must be unused and returned within 14 days for a refund.
  • Customers are responsible for return shipping costs unless the item is faulty.

7. Limitation of Liability

  • We do not guarantee that our service will be uninterrupted, timely, or error-free.
  • Rack Room shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.

8. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom.

9. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice.

10. Contact Information

If you have any questions about our Terms of Service, please contact us at support@rackroom.co.uk